Refund & Replacement Policy

Because dairy products are highly perishable fresh goods, we adhere to strict quality assurance and immediate replacement protocols. 1. Fresh Milk & Curd Replacement: If a delivered milk pouch, curd cup, or buttermilk container is punctured, leaked, or curdled upon morning delivery, please inform our customer desk within 2 hours of delivery (by 9:30 AM) with a photo sent via WhatsApp to +91 73730 73750. 2. Immediate Resolution: Our route coordinator will arrange a complimentary replacement on the same day or credit the amount directly to your account wallet for your next morning delivery. 3. Packaged Ghee, Butter & Sweets: For packaged ghee jars, vacuum-sealed paneer, or milk sweet boxes, requests for return or replacement due to damage or defect will be honored within 24 hours of receipt. 4. Contact Us: For refund assistance, email feedback@tamilmilk.com or call our hotline at +91 73730 73750.

தலைமுறை தலைமுறையாக நம்பிக்கை; ஒவ்வொரு துளியிலும் தரம்; இது பால் அல்ல பாரம்பரியம்;